Excellent customer relations are all about positive customer service. To build excellent customer relations that provide repeat business and referrals, begin by welcoming the customer with a smile on your face and immediate eye contact. Provide customized service; do more …
Smile, you’re on your customer’s candid camera. A genuine smile means the same in all languages. A smile communicates that you are approachable, friendly, positive, and helpful. A genuine smile builds productive relationships and can turn your internal and external …
Get involved in your community; make a difference. Join a professional association; volunteer your talent. Identify five or more people in your community and profession who will become your mentors. Become a mentor; share your knowledge, and provide positive encouragement …
Your clothing and grooming do affect other people’s perceptions about you. Every detail of your appearance communicates either a positive or negative aspect of your ability and professionalism. Be selective about body art. Eighty percent (80%) of employers surveyed in …
Good communication skills are developed by learning to look, listen, think, and feel before speaking. Facial expressions incongruent with your spoken word may reveal your true feelings and create confusion or mistrust. Eye contact is an important part of nonverbal …
Soft skills—how you relate to others—are more important to the quality and success of your life than your technical skills. Soft skills are important success tools; they include personal presentation skills, professional image, and business savvy. Sometimes a person’s soft …
Respect builds and sustains long-term collaborative relationships. Respect global and cultural differences. (It’s a small world and your attitude does make a positive contribution to your job security, the global economy, and world peace.) Respect people’s personal space, possessions, and …
Trust is the foundation for healthy personal and business relationships. People trust people who keep their word and are dependable. People are more likely to trust people who shake their hand. Trustworthiness requires people to be consistent in their appearance, …
Be an initiator; employers appreciate employees who not only identify problems, but provide a workable solution. Go the extra mile; volunteer for a project or help a team member. Be visible; get to know your boss and his/her boss to …
A secret to workplace success lies in the power of genuine, productive relationships. To build long-term relationships, treat people with respect and show genuine interest. One way to show genuine interest is to be an attentive listener. To be an …