Communication
- Good communication skills are developed by learning to look, listen, think, and feel before speaking.
- Facial expressions incongruent with your spoken word may reveal your true feelings and create confusion or mistrust.
- Eye contact is an important part of nonverbal communication. Eye contact silently recognizes others and builds rapport; use it to your benefit.
- Good communicators use their personal appearance, attitude, vocal quality, and words to build rapport with their listening audience.
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